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Privacy Policy (GDPR)

Version 1.0 | Dated: 17 May 2018

At Triumph Twin Power, we are committed to maintaining the trust and confidence of the visitors to our web sites. In particular, we want you to know that Triumph Twin Power is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing.

But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others to process orders and how we keep it secure.

Grab a cuppa and read on.

This policy applies to the following business:

Triumph Twin Power Ltd. - Registered Company number 8510184. Registered office: 75 Tollerford Road, Poole, Dorset, England, BH17 9BW. Registered in England and Wales.

The privacy policy explains how we use any personal information we collect about you when you use this website.

Glossary of Terms

What is personal data?

Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to):

Names and contact information
Email addresses
Telephone numbers

What is a Data Controller?
For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.

The data controller is Triumph Twin Power Ltd., 75 Tollerford Road, Poole, Dorset, England, BH17 9BW.

The data protection officer can be contacted at the above address or on Data Protection Officer.

What is a Data Processor?
A “data processor” is a person or organisation which processes personal data for the controller.

What is Data Processing?
Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What information do we collect about you and how?
Triumph Twin Power Limited, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).

You agree that we are entitled to obtain, use and process the information you provide to us to enable us to process orders placed by you.

We collect information about you when you fill in any of the forms on our website i.e. sending an enquiry, placing an order or signing up to our newsletter. Website usage information is collected using cookies.

Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For more information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Please note that some of our website features may not function because of this.

Analytics – e.g. how visitors use our website.

We use Google Analytics to store information about how visitors use our website so that we may make improvements and give visitors a better user experience.

Google Analytics is a third-party information storage system that records information about the pages you visit, the length of time you were on specific pages and the website in general, how you arrived at the site and what you clicked on when you were there. These cookies do not store any personal information about you e.g. name, address etc. and we do not share the data. You can view their privacy policy below:

Google - http://www.google.com/intl/en/policies/privacy/

IP addresses
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Triumph Twin Power Ltd. do not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular regions.

How will we use the information about you and why?
At Triumph Twin Power Ltd. we take your privacy seriously and will only use your personal information to provide the Products or Services you have requested from us. We will only use this information subject to your instructions, data protection law and our duty of confidentiality.

For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”. Under “legitimate interests” we can process your personal information if: we have a genuine and legitimate reason and we are not harming any of your rights and interests.

For Business to Consumer Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests” eg to supply goods and services you have requested.

We collect information on our website to process your enquiry, deal with your product orders, give advice based on survey data and improve our services. If you agree, we will also use this information to share updates and newsletters with you about our products and services which we believe may be of interest to you.

We will not share your information for marketing purposes with any companies so that they may offer you their products and services.

Security precautions in place about data collected
When you give us personal information, we take steps to make sure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Marketing
We would like to send you information about our products or services which may be of interest to you. If you have consented to receive our Newsletter, you may opt out at any point as set out below.

You have a right at any time to stop us from contacting you for marketing purposes. To opt out please email: Data Protection Officer.

Access to your information, correction, portability and deletion

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following address: Triumph Twin Power Ltd., 75 Tollerford Road, Poole, Dorset, England, BH17 9BW. We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing Data Protection Officer or writing to the above address.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a) The processing is based on consent or on a contract, and

(b) The processing is carried out by automated means.

Your Right to be Forgotten

Should you wish for us to completely delete all information that we hold about you other than the information that we are legally required to keep for tax purposes, please contact us:

By email: Data Protection Officer
In Writing to: Triumph Twin Power Ltd., 75 Tollerford Road, Poole, Dorset, England, BH17 9BW.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

All PayPal® transactions are subject to the PayPal Privacy Policy.

Complaints
If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17 May 2018 and the Version number is 1.0 in line with the new GDPR guidelines.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: Data Protection Officer.
Or write to us at Triumph Twin Power Ltd., 75 Tollerford Road, Poole, Dorset, England, BH17 9BW