Shipping Days
We ship three times a week, Monday, Wednesday and Friday, except in weeks where there maybe public holidays. On these weeks we will ship on Wednesday and Friday or Monday and Wednesday, this is dependant on which day the public holiday falls. Please click HERE to see the Public Holidays of England.

Parts Shipping to England
When shipping your igniter, ECM, throttle bodies or any other parts to us, please make sure they're boxed and protected well. We suggest using a signed postal service with insurance to cover the value of your item. Triumph Twin Power will not be held responsible for any loss or damage on the inward journey.

It is essential that international customers from outside of the EU, label the customs declaration "PART FOR REPAIR AND RETURN" and the value for customs should be the cost of the service we are providing, not the cost of your part. If your package is not labeled in this way, it may be held by UK Customs & Excise for a period of time and an import charge levied which will be passed on to the customer.

Delivery Time
Our standard order processing time is 1-2 business days for all orders.

• Delivery for UK orders shipped via the Royal Mail '1st Signed For' service is 1-3 days.
• Delivery for UK orders shipped via Royal Mail 'Special Delivery' is the next day after posting.
• Delivery for European orders via Royal Mail 'International Signed For' is 2-5 business days.
• Shipping time for orders outside of Europe via Royal Mail 'International Signed For' is 3-14 business days, this is dependant on the shipping location.

Shipping Rates
We use Royal Mail for Worldwide shipping of items below 2Kg and other couriers for items over 2Kg. All deliveries domestic or international will be signed for. Shipping rates are shown in the shopping cart before purchase.

Shipping Tracking
We give tracking details for all our shipped orders.

• For tracking on UK & Worldwide orders shipped via the Royal Mail, please click HERE and input your tracking number.
• For Worldwide orders. Once your order has left the UK, you may get more information by going to your own country's postal service tracking site and inputing your tracking number. This works particularly well for US customers via the USPS tracking site .

Shipping Delays & Problems
Every customer will receive an email when their order is shipped. We recommend that you wait until the end of the estimated delivery time range before you enquire with us about your order. While we have the utmost faith in the Royal Mail and the courier companies we use, some delays and problems can occur from time to time. Below are some solutions and answers to some of the more common problems.

Delivery Delays
Here are several reasons a delivery could be delayed, in all these cases you will be contacted immediately we're notified and we will try and resolve the situation.

Incorrect or invalid shipping address
Recipient unavailable to receive delivery
Shipment damaged/destroyed in transit
Lost Shipments

If you feel that your shipment has been lost for any reason, please contact us and we will request a trace for your order to try to determine if it is actually lost or just delayed. Royal Mail will not trace an item until 24 working days have passed since the shipping date.

Order Status
Please click HERE and input your order ID and email address for information on your order status.

International Import Duties
Our international shipping charge does not include applicable import duties or taxes that may be due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.